Free trial
The trial is free and no payment is taken, so there is nothing to refund. If you do not choose a paid plan, access to premium lessons ends when the trial ends.
Cancelling a subscription
You can cancel at any time from Billing in your account. Cancelling stops the next automatic renewal. You keep access until the end of the period you have already paid for.
When we give a refund
- First payment: if you ask within 7 days of your first payment for a plan, we refund it in full.
- Renewals: if a renewal is charged and you ask within 48 hours without having used the new period, we refund it in full.
- Double or wrong charges: refunded in full.
- Payment taken but access not activated: refunded in full if we cannot fix it within 3 working days.
- Live classes: full refund if you cancel before the first class; after classes start, a refund for the classes not yet held.
- Other cases are not normally refunded after the 7-day window, but you can still cancel future renewals.
How to ask for a refund
Write to us with the email address on your account, the payment date and the amount.
Organisation: [Registered name of Qist Institute — to be confirmed] Address: [Postal address — to be confirmed] Email: [Support email — to be confirmed] Phone: [Phone / WhatsApp — to be confirmed] Grievance Officer: [Name of Grievance Officer — to be confirmed]
We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay and usually reach your account within 5–7 working days, depending on your bank.